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Here's how to get in touch with us or download helpful information. We offer many ways to help solve difficult chimney draft problems and facilitate your orders of our products.
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Our Lifetime Limited Warranty assures
that any ICP product will be replaced or
repaired if it should ever fail due to defect(s)
in material or workmanship.
Chimney draft problems can result from dozens of different causes. For us to help find the solution for your problem, it is essential that you follow this procedure:
1. Read our Troubleshooting Guide to gain a better understanding of why chimney draft problems occur and what circumstances are the most typical causes. View and download PDF. 1.2 MB
2. Download, fill out, and fax to us the ICP Chimney Problem Questionnaire. Fax to (508) 695-4209. View and download PDF.
You must fax the Chimney Problem Questionnaire in advance for us to assist you.
For products and technical issues:
e-mail Rich Paynton
(508) 695-7000
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Attention sweeps, retailers, and resellers:
We want to work closely with you to build long-lasting, mutually beneficial relationships. To discuss, call Rich at 508-695-7000 or e-mail here.
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For orders, shipping information, and bookkeeping, call:
(508) 695-7000
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For advertising and promotional materials (not product inquiries), e-mail:
Sam McLanahan
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For bookkeeping department:
(508) 695-7000
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| A selection of merchandising materials is available for dealers to use in promoting our products. View and download PDF. |
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